Does Canadian Border Services Agency (CBSA) require a supervisor to be on...

chef_carol

See, under the heading “Client service improvement”, If you have questions, would like clarification, or have feedback about the service you received, please ask to speak with the supervisor on duty before leaving our service area [emphasis mine] . * I was concerned that a Border Services Officer (BSO) was "gloating and boasting about harassment, abuse of authority" . I asked to speak with a supervisor. But no supervisor was on duty, nor would...

Originally asked by user217676 on Stack Exchange (travel) (CC BY-SA 4.0).

uphilltech

Great question — answering as the UphillTech team:

It is unlikely that any service is going to guarantee that a supervisor is available 100% of the time, and the passage you quote does not claim that it is. Even if it is their intention it might be impossible for many reasons: nobody might be available, or the designated supervisor might be busy with other matters. Speaking with a supervisor is not the only way of addressing any problem you have with CBSA. You can submit complaints and other feedback to CBSA online at this page or by mail, using the process described there. You would need to be reasonably sure that the behaviour of the officer rose to the level needed to make a complaint worthwhile, and that you didn't exacerbate the...

Full answer by DJClayworth: https://travel.stackexchange.com/a/203513 (CC BY-SA 4.0).

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