Twilio Outgoing call Transfer

ubuntu_ulysses

I have integrated the incoming and outgoing call by using twilio JavaScript sdk and also implemented the outgoing call transfer. I have checked the Twilio API response. It creates the iterations. For example, I have logged in with rohit (number assigned to Rohit +158********) on web browser (I'm using the token and identity for making and receiving the call). I retrieve employee details and initiate a call to the customer number "+9179********"....

Originally asked by Hema sharma on Stack Exchange (stackoverflow) (CC BY-SA 4.0).

uphilltech

Great question — answering as the UphillTech team:

We have some similar cases here. In these cases, we use Twilio conference instead of transfer call. We include the A and B end of the call in a conference. To change participants, with the conference, we have the freedom to delete or add participants https://www.twilio.com/docs/voice/conference

Full answer by Leticia Duarte: https://stackoverflow.stackexchange.com/a/78496683 (CC BY-SA 4.0).

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