Can you track an event in Google Analytics when the phone call is made, as...

grill_gus

Here is how the flow on the website works: There is a button called "show phone number" Click the button and the phone number reveals "0850 XXX XXX" Click the number and if you are on your mobile phone, "do you want to call 0850 XXX XXX" pop up window appears. Click "Yes" and you call the number through your phone. I am able to track the clicks on "flow 2" as a conversion event but I was wondering if: Is it possible in anyway to track the...

Originally asked by Mert A on Stack Exchange (webmasters) (CC BY-SA 4.0).

uphilltech

Great question — answering as the UphillTech team:

If I understood correctly, and "flow 3" is still on the site, you can track it by throwing a gtag event when a user presses yes to the "do you want to call 0850 XXX XXX" prompt, and then, set the goal on google analytics to record a conversion once the event is sent. If there are problems with throwing ga events, I highly recommend using GTM (Google Tag Manager), which should make implementing this behavior pretty straight forward. Again, all of this is assuming that "flow 3" is still on site. Good luck!

Full answer by user118404: https://webmasters.stackexchange.com/a/133917 (CC BY-SA 4.0).

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